glife games – Privacy Policy
Your privacy matters to us. This Privacy Policy explains how glife games collects, uses, and protects the personal information of players in the Philippines.
Last updated: June 2025
1. Information We Collect
When you create an account or use the glife games platform, we collect several categories of personal information necessary to provide you with a safe and compliant gaming experience in the Philippines. Account information includes your full name, date of birth, email address, username, and a hashed version of your password. We also collect government-issued identification details when required for age and identity verification in accordance with Philippine gaming regulations.
Device and browser data is collected automatically when you visit our site or use our mobile app. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL. This technical data helps us detect suspicious activity, prevent fraud, and optimise platform performance across all devices.
Because glife games operates in the Philippines and processes all transactions in Philippine Peso (PHP/₱), we collect payment-related information such as GCash account references, Maya wallet identifiers, bank transfer details, and transaction records. We do not store full card numbers or CVV codes on our servers — payment processing is handled through certified third-party payment gateways that meet PCI DSS standards. Usage data, including your game history, betting activity, session duration, and feature interactions, is also recorded to support account management, responsible gaming monitoring, and service improvement.
2. How We Use Your Data
glife games uses the personal information we collect strictly for purposes that are necessary, proportionate, and lawful. The primary purpose is to operate your account — processing deposits and withdrawals in PHP, verifying your identity, settling bets, and providing access to our sportsbook, slot online, and live casino products. We also use your data to communicate with you about account activity, transaction confirmations, security alerts, and platform updates.
Your data helps us comply with legal obligations under Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) checks, and responsible gaming mandates. We may use aggregated and anonymised usage data for internal analytics — such as understanding which games are most popular among Philippines players or identifying peak usage times — but this analysis never singles out individual users. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
Where we send you promotional messages about glife games offers, bonuses, or new game releases, we will always provide a clear and easy way for you to opt out. You may update your communication preferences at any time by contacting our support team at [email protected] or by adjusting settings within your account dashboard.
3. Cookies and Tracking Technologies
glife games uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Philippines player. Essential cookies are required for core functionality — they keep you logged in during your session, maintain your game state, and support secure payment flows. Without these cookies, certain features of the platform cannot operate properly.
We also use performance cookies to collect anonymous, aggregated data about how visitors use our site — for example, which pages are visited most often or how long players spend in the game lobby. This helps our team identify areas for improvement and prioritise development efforts. Functional cookies remember your preferences, such as your selected language or display settings, so you do not need to re-enter them on every visit.
You have the right to control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time; however, disabling essential cookies may prevent you from accessing certain platform features. Please note that third-party payment processors integrated into the glife games platform may also set their own cookies, and these are governed by the respective provider's privacy policy. We do not use cookies to build advertising profiles or share your browsing behaviour with advertising networks.
4. Data Storage and Security
All personal data collected by glife games is stored on secure servers with industry-standard protections in place. We apply encryption for data both in transit (using TLS/HTTPS) and at rest, ensuring that your information remains protected from interception or unauthorised access at every stage. Access to personal data is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are bound by confidentiality obligations.
We retain your account information for as long as your account remains active or as required by applicable Philippine laws and regulatory guidelines — typically a minimum of five years for transaction and identity records, in line with AML requirements. When data is no longer required and retention obligations are met, it is securely deleted or anonymised so it can no longer be attributed to you. You may request early deletion of certain non-mandatory data by contacting our support team, though deletion requests are subject to our legal retention obligations.
Despite our best efforts, no security system is completely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and freedoms, glife games will notify affected users and relevant Philippine regulatory authorities as required by law, within the timeframes prescribed. We continuously review and update our security practices to keep pace with evolving threats and to maintain the trust of our Philippines player community.
5. Sharing Data with Third Parties
glife games does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only where strictly necessary to deliver our services or to comply with legal obligations. Our primary data-sharing relationships are with payment processors — such as GCash and Maya integration partners — who handle PHP transactions on our behalf. These processors are contractually required to protect your data and may only use it for the specific purpose of processing your transactions.
We may also share information with game content providers and platform technology suppliers who support the operation of our sportsbook, slot online, and live casino services. All such third-party partners are vetted for data security compliance before integration and are bound by data processing agreements consistent with applicable privacy standards. In addition, we may disclose your information to law enforcement, regulatory bodies, or other government agencies in the Philippines where we are legally required or compelled to do so — for example, in response to a court order or a lawful AML investigation.
If glife games undergoes a corporate restructuring, merger, or acquisition, your data may be transferred to a successor entity, but only under equivalent privacy protections. We will notify users of any such material change through the platform or via their registered email address prior to the transfer taking effect. Under no circumstances do we share your personal data with third parties for their own independent marketing or profiling activities.
6. Your Rights: Access, Correction, and Deletion
As a user of glife games based in the Philippines, you have a number of rights over your personal data that we are committed to honouring. You have the right to request a copy of the personal information we hold about you at any time, free of charge. This includes your account details, transaction history, and any communications we have on record in association with your account.
If any of the information we hold is inaccurate or out of date, you have the right to request a correction. We will process correction requests promptly — typically within 15 business days of receipt — and confirm once the update has been made. Where a correction affects your identity verification status, we may ask you to provide supporting documentation to ensure the updated data is accurate and compliant with KYC requirements.
You also have the right to request deletion of your personal data, subject to our legal retention obligations. Deletion requests are reviewed on a case-by-case basis; data that must be retained under Philippine AML or gaming regulations cannot be deleted before the mandatory retention period expires, but all other non-essential data will be removed upon confirmed request. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a description of your request. We aim to acknowledge all privacy-related requests within 72 hours and resolve them within 30 days.
7. Protection of Minors
glife games strictly prohibits the use of our platform by anyone under the age of 21, in accordance with Philippine gaming laws and responsible gaming principles. We do not knowingly collect, store, or process personal information from individuals who are under the legal gaming age. All registration processes include an age declaration, and accounts are subject to identity verification to confirm that users meet the minimum age requirement.
If we discover or are notified that a minor has registered an account or provided us with personal information, we will immediately suspend the account, delete all associated personal data, and forfeit any balances in accordance with our terms. Parents and guardians who believe that a minor may have accessed glife games are encouraged to contact us immediately at [email protected] so that we can take swift action. We also support the use of parental control tools and internet filtering software as an additional layer of protection.
8. Policy Updates and Contact
glife games reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable Philippine laws, or the services we offer. When material changes are made, we will post the updated policy on this page and update the "Last updated" date at the top. Where changes significantly affect your rights or how we use your data, we will endeavour to provide advance notice via email or an in-platform notification to registered users.
Your continued use of the glife games platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically to stay informed. If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled, please reach out to our dedicated support team at [email protected] — we are committed to responding promptly and transparently to all privacy enquiries from our Philippines player community.
Questions or Privacy Requests?
Contact our support team, check our FAQ, or log in to manage your account preferences. glife games is committed to keeping your data safe every step of the way.